Return & Exchange Policy

At House of Jewels, customer satisfaction is our priority. We take great care in ensuring every product is crafted and delivered with attention to detail and quality. However, if you would like to exchange an item, please review the policy below:

Exchange Policy

• Exchange is available within 7 days of receiving your order.
• The item must be in its original condition, unused, undamaged, and without any signs of wear.
• All accessories, tags, and packaging must be returned as originally provided.
• Any product that has been customized, personalized, resized, or made on special order is not eligible for exchange.

Return Policy

• We do not offer returns or refunds once an order is delivered, as our jewelry pieces are crafted and prepared upon order.

Damaged / Incorrect Item

In the rare case you receive a faulty or incorrect product:
• Contact us within 24 hours of delivery.
• Provide clear photos/video of the issue.
• Our team will review and guide you through the exchange process.

Shipping Costs

• Exchange shipping charges are the responsibility of the customer unless the product received was faulty or incorrect.

If you have any questions or need assistance, we are always here to help.
Thank you for choosing House of Jewels. ✨